Guest Relations Executive - Sultan's Lounge - Jumeirah Zabeel Saray

About Jumeirah 

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe. Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with opening of the iconic Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences.  Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers. 

About Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job

An exciting opportunity has arisen for an experienced Guest Relations Executive to join the Food and Beverage team at Jumeirah Zabeel Saray. Your key responsibilities will include:

• Ensure the hostess desk is always manned, greeting guests promptly and escorting them as needed, while being knowledgeable about the menu to answer any queries.
• Schedule dining reservations and arrange special requests following the Restaurant Reservations SOP, using the F&B Enquiry/Booking checklist to ensure accuracy.
• Address any guest complaints quickly and gather feedback to ensure satisfaction and continuously improve service.
• Maintain guest privacy by adhering to confidentiality protocols and ensuring accurate documentation of guest data and history.
• Maintain knowledge of the dining room layout, table numbers, stations, and colleagues working during each shift.
• Support team efforts by assisting with training, cleaning, and inventory tasks, while ensuring adherence to Jumeirah standards for luxurious service delivery.

About You

The ideal candidate for this position will have the following qualifications, experience, and skills:

• Microsoft Office (Basic Knowledge)
• Micros, Epicure Restaurant Reservation system
• Highschool diploma or Secondary education
• Proficient in English (Read/Write/ Speak - Essential)
• Proficient in additional language (Preferred: Read/Write/Speak)
• 1-2 years’ experience in guests service-related work in a 5-star hotel in Casual/All Day Dining

About the Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.