Guest Relations Executive 31O25

The Guest Relations Executive is a vital role within the hospitality sector, responsible for ensuring an excellent experience for all guests from arrival to departure. This position involves managing guest relations, addressing inquiries, resolving issues, and ensuring the highest standard of customer service. The ideal candidate is someone who thrives in a fast-paced environment, possesses exceptional interpersonal skills, and demonstrates a keen attention to detail. As a liaison between the guests and the hotel staff, you’ll play a key role in facilitating seamless communication, promoting guests' satisfaction, and enhancing the overall guest experience. This role is crucial for maintaining the hotel's reputation for excellence and ensuring guests have a memorable stay.

Responsibilities

• Welcome guests upon their arrival with a warm and personalized approach.
• Ensure a smooth check-in and check-out experience for all hotel guests.
• Effectively address and resolve guest inquiries and complaints promptly.
• Liaise with other hotel departments to ensure optimal guest satisfaction.
• Maintain and update guest profiles with preferences and special requests.
• Coordinate guest requests for reservations, amenities, or special arrangements.
• Monitor guest feedback via surveys or online reviews and take corrective action.
• Assist in organizing events and activities to enhance guest experiences.
• Provide information and recommendations about local attractions and services.
• Ensure the lobby and reception area are presentable and well-organized.
• Compile daily reports on guest feedback and operational efficiency.
• Maintain confidentiality of guest information and adhere to privacy policies.

Requirements

• Proven experience in guest relations or similar role in hospitality.
• Exceptional customer service skills with a friendly and professional demeanor.
• Excellent verbal and written communication abilities required.
• Proficiency in hotel management software and front desk systems preferred.
• Strong problem-solving skills and the ability to handle diverse situations.
• Flexibility to work varied shifts, including evenings and weekends.
• High school diploma or equivalent; degree in hospitality is a plus.