Guest Relations & Business Development Executive 27N25

The Guest Relations & Business Development Executive plays a pivotal role in bridging the gap between excellent guest experiences and the strategic growth of the company. This dynamic position requires a blend of hospitality skills and business acumen to enhance guest satisfaction and drive business opportunities. The ideal candidate will engage with clients, understanding their needs to deliver personalized experiences while identifying and pursuing new business prospects. As the face of the organization, the Executive will uphold company standards and foster an environment of trust and professionalism. With a focus on building long-term relationships, this position is essential in maintaining high service levels and promoting sustained business growth.

Responsibilities

• Develop and implement guest relations strategies to ensure exceptional experiences for all clients.
• Maintain a proactive approach to identifying guest needs and providing tailored solutions.
• Act as the primary point of contact for guests, handling inquiries and resolving issues promptly.
• Coordinate with internal departments to ensure seamless service delivery and optimal guest satisfaction.
• Monitor guest feedback and implement necessary improvements to elevate service quality.
• Identify new business opportunities and foster relationships with potential clients and partners.
• Generate business development reports to track progress and identify growth areas.
• Attend industry events to network and expand the company’s business reach.
• Collaborate with marketing teams to develop campaigns that attract and retain clients.
• Deliver presentations and proposals to prospective clients to secure new business deals.
• Train and mentor junior staff on best practices in guest relations and business development.
• Stay up-to-date with industry trends and competitor activities to maintain a competitive edge.

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Proven experience in guest relations and business development in a similar industry.
• Exceptional communication and interpersonal skills to effectively engage with diverse clients.
• Strong problem-solving abilities to address client issues efficiently and effectively.
• Solid understanding of CRM software and tools for managing customer relationships.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Willingness to work flexible hours, including evenings and weekends, as needed.