Guest Relations Agent

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Guest Experience & Service:

• Welcome guests upon arrival with warmth, professionalism, and a genuine smile.
• Conduct personalized check-in and check-out procedures, ensuring efficiency and accuracy.
• Maintain an updated record of guest preferences and special requests to enhance personalized service.
• Anticipate guest needs and handle inquiries, complaints, and feedback promptly and professionally.
• Coordinate with other departments (Housekeeping, Food & Beverage, Concierge, Spa, etc.) to ensure guest satisfaction.
• Ensure all VIP guests receive special attention, amenities, and recognition throughout their stay.
  
  

• Maintain effective communication with Front Office, Concierge, and Guest Services teams.
• Update and communicate guest feedback and preferences to relevant departments.
• Handle guest correspondence, messages, and special requests (transportation, excursions, dining, etc.).
  
  

• Record and update guest profiles accurately in the property management system (PMS).
• Maintain guest history records for repeat and VIP guests.
• Prepare daily reports on guest arrivals, departures, and special occasions.
• Assist with room inspections for VIP arrivals and ensure readiness before check-in.
  
  

• Uphold the resort’s image through professional grooming, positive attitude, and brand-appropriate behavior.
• Ensure compliance with company service standards, health & safety, and data privacy regulations.