Guest Experience Expert 18D25

We are seeking a dedicated and enthusiastic Guest Experience Expert to join our dynamic team. In this role, you will serve as a vital link between our guests and our company, ensuring that each guest’s experience is exceptional. As a Guest Experience Expert, you will be responsible for understanding guest needs and preferences, resolving issues promptly, and continuously looking for ways to enhance the guest experience. The ideal candidate will possess excellent communication and interpersonal skills and have a genuine passion for helping others. If you are proactive, detail-oriented, and thrive in a fast-paced environment, we would love to hear from you.

Responsibilities

• Warmly welcome guests and provide them with an exceptional first impression of our establishment.
• Anticipate guest needs by understanding their preferences and providing personalized solutions.
• Resolve guest inquiries and complaints in a timely and efficient manner.
• Coordinate with various departments to ensure seamless guest experiences and services.
• Monitor guest feedback and identify areas for improvement in service delivery.
• Record and update guest information accurately in the company's customer relationship management system.
• Provide knowledgeable recommendations and insights about our products, services, and local attractions.
• Facilitate guest check-ins and check-outs, ensuring all processes are completed smoothly.
• Train new staff on best practices and protocols for guest interactions.
• Develop and implement strategies to improve guest satisfaction and loyalty.
• Assist in organizing guest activities and special events that enhance their stay.
• Act as a point of contact for special guest requests and VIP services.

Requirements

• Bachelor’s degree in Hospitality Management or a related field preferred.
• At least two years of experience in a customer service or hospitality role.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Proficient in Microsoft Office Suite and CRM software applications.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Strong problem-solving skills with the ability to manage difficult situations effectively.
• Demonstrated ability to work well independently and in team environments.