Guest and Patient Relation Executive 30N25

The Guest and Patient Relation Executive plays a pivotal role in enhancing the overall experience of patients and guests by providing excellent service and support. This position involves being the primary point of contact for guests and patients, addressing their needs and concerns, and ensuring their stay or visit is comfortable and satisfactory. This role is essential in maintaining the reputation of the healthcare facility by fostering a welcoming and supportive environment. The ideal candidate is someone with exceptional communication and interpersonal skills, the ability to manage multiple tasks under pressure, and a natural inclination towards helping others. They will work closely with medical staff, administrative teams, and other departments to coordinate and facilitate guest and patient services.

Responsibilities

• Serve as the first point of contact for guests and patients entering the facility.
• Address and resolve guest and patient inquiries and complaints promptly and efficiently.
• Coordinate with medical and support staff to fulfill patient needs and special requests.
• Provide information about the facility's services, policies, and procedures to guests.
• Ensure guests and patients are comfortable and have a positive experience throughout their visit.
• Maintain accurate records of guest and patient interactions and transactions.
• Collaborate with other departments to enhance the guest and patient services offered.
• Facilitate the check-in and check-out process for guests and patients smoothly and efficiently.
• Identify areas of improvement to enhance the patient and guest relations program.
• Participate in continuous training and development to maintain service excellence standards.
• Assist in organizing events and programs aimed at improving patient experience.
• Develop and implement strategies to increase guest and patient satisfaction levels.

Requirements

• Bachelor's degree in Hospitality, Healthcare Administration, or related field preferred.
• Minimum of 2 years of experience in a guest relations or customer service role.
• Exceptional verbal and written communication skills are required for effective interaction.
• Strong problem-solving abilities to manage and resolve guest inquiries and issues.
• Ability to work under pressure in a fast-paced and dynamic environment effectively.
• Proficiency with Microsoft Office Suite and experience with customer relations software.
• Excellent organizational skills and attention to detail for handling various tasks.
• Ability to work flexible hours, including evenings and weekends if required.
• Strong interpersonal skills to build rapport with guests and patients quickly.