Growth Lifecycle Specialist Logistics C2C

About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we dont even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About The Team/role

At 99, we’re reimagining logistics in Brazil — and Logistics C2C is at the center of this transformation.

Logistics is one of the most strategic growth engines for 99. As a Senior Analyst / Specialist, you’ll be a key partner to the Manager, leading analyses and projects that unlock growth opportunities.

We’re building our C2C Growth Operations team and looking for a Senior Analyst / Specialist to drive insights and own projects that directly impact our growth. You’ll partner with the Manager, dive deep into data, and launch initiatives that improve how customers and drivers engage with 99.

You’ll dive into marketplace data, identify trends, and own initiatives that improve how customers and drivers interact with our platform. This is a high-impact role for someone who loves connecting insights to execution, with visibility into decisions that shape the future of our C2C vertical.

In this role, youll be...

Lead courier operations across multiple cities with accountability for supply health, online hours, and fulfillment efficiency.

Lead core, cross-functional projects that improve couriers retention, acquisition and reativation.

Design and improve scalable processes that enhance courier lifecycle management (acquisition, engagement, retention).

Identify courier operations pain points and translate them into executable solutions, based on data insights and deep operational understanding.

Lead a pipeline of the development and feedback cycle with product teams on new features and assignment models to improve experience of clients and couriers.

Were eager to be in touch because you have...

• Bachelor’s degree in Engineering, Economics, Business Administration, Statistics, Mathematics, or a related field, or equivalent practical experience.
• 3 year of experience in analytical roles such as operations, growth, CRM, financial planning, business intelligence, or similar areas (internship or trainee experience can be considered).
• Solid SQL skills for analyzing large datasets.
• Good proficiency in Excel and PowerPoint for analysis and presentation of results.
• Clear communication and storytelling skills, with the ability to translate quantitative analysis into structured insights and business-oriented recommendations for Product, Operations, Sales, and Finance teams.
• Analytical and results-oriented mindset, with strong problem-solving skills, attention to detail, and ability to manage priorities in a fast-paced, multi-region environment.
• Proficiency in English.
  
  
  

Youll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyones best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

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