Graduate Trainee - Vendor Management UAE Nationals

Job Description

Key Result Area KPIs / Performance Measures Main Tasks

Vendor Governance -Risk & Compliance

Quantitative

Facilitate 80% Completion within Timeframe=Satisfactory-3

Facilitate 90% Completion within Timeframe=Superior-4

Facilitate 100% Completion within Timeframe=Stretch-5

• Ensure all vendor engagements comply with outsourcing policies, regulatory requirements, and internal audit standards.
• Outsourcing Policy-Facilitate additional activities
• Documentation- Introduce outsourcing activity o Contract Management t o RFP and Pricing Participation
  
  

Change order implementation

Issue escalation

Service Delivery & SLA Performance

KPI:

% SLA adherence across all vendors (monthly/quarterly)

Number of SLA breaches / service failures

TAT compliance and first-time-right rate

• Ensure end-to-end vendor performance meets agreed Service Level Agreements (SLAs) across availability, turnaround time (TAT), and service quality.
• Identify , Review and recommend standards that are based on Business requirement , relevant and appropriate to business needs
• Coordinate capacity planning based on business cycle trends and initiatives
• Monitor and report partner performance on a monthly basis
• Administer financial regime (Service Debits & Credits)
  
  

Service & Cost Optimization

% cost reduction / cost avoidance achieved (YoY or per contract cycle)

Invoice accuracy rate and billing discrepancies

Budget adherence / cost-to-serve

• Optimize vendor cost while maintaining or improving service performance
  
  

Involve in RFP process for all contract renewals

Reporting and management

Quantitative

Facilitate 80% Completion within Timeframe=Satisfactory-3

Facilitate 90% Completion within Timeframe=Superior-4

Facilitate 100% Completion within Timeframe=Stretch-5

Work with respective vendors:

• Periodic Management & Monitoring & reporting of performance of service providers in line with Terms of Reference
• Establish FIN governance structure for vendor management
• Consolidation of all non-Tanfeeth Monthly /Quarterly performance review with unit heads
• Review all change order documentation completions period 2016
• Financial /Invoicing Management within agreed timeframes.
• Review and facilitate closure of all Vendor Open audit observations (Exit Clause & Reporting)
• Institutionalize the change request process & internally handover projects / mini projects to GOPS Projects team.
  
  

Involve in RFP process for all contract renewals

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