Global Process Owner - Order To Cash

Job description:

Purpose of the Job

The Finance Global Process Owner - Order to Cash is responsible for overseeing the entire order-to-cash process on a global scale, ensuring efficient and accurate financial operations across multiple regions. This role involves managing accounts receivable, credit control, billing, and collections while driving continuous improvements, ensuring compliance with international financial regulations, and enhancing overall entity value.

This role may be based in Amman, Cairo, or Dubai, with the final location determined based on the selected candidate's current location and business requirements. Job Description

•  Lead and manage the global Order to Cash (O2C) team with the Shared Service Centre, providing guidance and support to ensure high performance across different regions
• Oversee the end-to-end O2C process, including order management, invoicing, credit control, and collections, ensuring consistency and efficiency worldwide for $2Bn+ of receivables
• Develop and implement strategies to optimize cash flow, reduce days sales outstanding (DSO), and drive additional value for the entity
• Ensure accurate and timely billing and invoicing processes in compliance with local and international regulations
• Monitor and manage global accounts receivable, ensuring timely collections and minimizing bad debt across regions
• Collaborate with sales, customer service, and other departments globally to resolve billing and payment issues
• Develop and maintain strong relationships with key customers and stakeholders in various regions
• Implement and maintain internal controls to ensure compliance with financial policies and international regulations
• Prepare and present regular reports on global O2C performance to senior management, highlighting areas of value creation
• Responsible for O2C month-end closing responsibilities globally
• Lead transformation activity and drive continuous improvement initiatives to enhance the efficiency and effectiveness of the global O2C process, contributing to the overall value of the entity

 Key Performance Indicators (KPIs):

• Days Sales Outstanding (DSO) by region
• Percentage of overdue receivables by region
• Collection effectiveness index (CEI) globally
• Accuracy and timeliness of invoicing across regions
• Reduction in bad debt write-offs globally
• Customer satisfaction scores related to billing and collections in different regions
• Continuous improvement metrics (e.g., reduction in processing time, error rates) globally
• Value-added initiatives and their impact on the entity’s financial performance

Job Requirements - Experience and Education

• Bachelor’s degree in Finance, Accounting, Business Administration, or a closely related field required; Master’s degree strongly preferred to support advanced strategic responsibilities.
• Professional certification(s) such as CPA (Certified Public Accountant), CMA (Certified Management Accountant), ACCA (Association of Chartered Certified Accountants), or CIMA (Chartered Institute of Management Accountants) required, attesting to candidate's expertise and commitment to the finance profession.
• At least 10 to 15 years’ progressive experience in finance roles with a strong concentration in order-to-cash cycles, accounts receivable management, and credit control within a multinational corporate environment.
• Proven track record in leadership positions overseeing global finance operations, shared services centers, or process ownership, with clear evidence of managing cross-cultural teams successfully.
• Robust knowledge and hands-on experience with major ERP systems such as SAP, Oracle, or Microsoft Dynamics, including workflow automation and process integration tools essential for driving efficiency.
• Demonstrated expertise in finance transformation projects, including process reengineering, automation initiatives, and optimization of shared service frameworks to achieve measurable business improvements.

Application Deadline: November 8th, 2026

Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills Leadership Growth Mindset Analytical Skills Communication Skills Attention To Details Customer Centric Continuous Improvement Regulatory Compliance