General Manager - Ultra-Luxury

As a General Manager, you will oversee the full operational management of an ultra-luxury residential asset in Dubai. The role is responsible for ensuring seamless day-to-day operations, maintaining exceptional service standards, protecting asset value, and fostering strong relationships with residents and ownership stakeholders.

This position requires a highly structured, hands-on leader capable of managing a lean operation while upholding the expectations of a top-tier luxury environment.

Key Job Responsibilities:

• Maintain a comprehensive understanding of the property’s governing agreements and ensure full adherence in all operational and financial matters.
• Serve as the primary liaison between operations and ownership, ensuring transparency, structured reporting, and alignment on asset objectives.
• Oversee the day-to-day management of the residential property, ensuring consistent delivery of ultra-luxury service standards.
• Develop and monitor annual operating budgets, ensuring financial discipline and cost control.
• Implement preventative maintenance and asset preservation programs to protect long-term property value.
• Oversee and manage all third-party service providers, including facilities management, security, housekeeping, and specialist contractors.
• Ensure compliance with all regulatory, health, safety, and municipal requirements.
• Maintain strong relationships with residents, handling concerns and feedback in a professional and discreet manner.
• Lead and develop a lean, high-performing team aligned with ultra-luxury service expectations.
• Ensure consistent presentation, cleanliness, and operational readiness across all common areas and facilities.
• Oversee risk management protocols to safeguard residents, colleagues, and the assets.
• Collaborate with Corporate Office to ensure governance, reporting accuracy, and operational alignment.
• Maintain confidentiality in all aspects of resident, ownership, and operational information.
• Promote a culture of accountability, professionalism, and service excellence.
• Drive colleague engagement in green initiatives and responsible business practices.
  
  

• Proven leadership experience within ultra-luxury hospitality, branded residences, or high-end residential environments.
• Strong operational background with exposure to facilities management and service contract oversight.
• Experience working with high-net-worth individuals and confidential environments.
• Financial literacy with demonstrated experience managing operating budgets.
• Strong stakeholder management capability and professional maturity.
• GCC experience preferred.