General Manager Managing Director

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About Our Property

Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisures Worlds Best Awards, offers a truly dynamic environment for hospitality professionals.

At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, youll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the islands stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career.

We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether youre just beginning your hospitality journey or looking to take the next step, youll find opportunities for growth at every level.

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If youre passionate about hospitality and ready to be part of a people-first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today.

What You Will Have An Opportunity To Do

Pyramid Global Hospitality is seeking an accomplished, visionary General Manager/Managing Director to lead the Hyatt Regency Grand Reserve Puerto Rico, a premier oceanfront resort that celebrates the rhythm, culture, and natural beauty of the island. This role offers a rare opportunity to oversee a landmark island destination that blends authentic Puerto Rican culture, and world‑class service.

The General Manager/Managing Director will provide strategic and operational leadership across all aspects of the resort, driving exceptional guest experiences, strong financial performance, and a culture of creativity, engagement and excellence for associates, and a strong connection with the local community!

Key Responsibilities: As the General Manager/Managing Director, you will be responsible for the overall operations, strategy, and growth of the resort. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the resorts success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Strategic Leadership

• Develop and execute a comprehensive strategic plan to drive the resorts growth and profitability.
• Develop trusted, consultative relationships with owners, asset managers, and key stakeholders.
• Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
• Set long-term goals and objectives for the resort and work towards achieving them.
  
  

• Lead a diverse and empowered team of department heads and staff, fostering a collaborative and motivated work environment.
• Provide guidance, mentoring, and development opportunities to team members.
• Encourage teamwork and open communication across all departments.
  
  

• Oversee all operational departments including front office, housekeeping, food and beverage, banquets, recreational facilities, spa, and more.
• Ensure smooth day-to-day operations by implementing efficient processes and procedures.
• Monitor service quality to maintain the highest standards of guest satisfaction.
  
  

• Create and manage the resorts budget, allocating resources appropriately to various departments.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Drive revenue generation through strategic pricing, upselling, and innovative offerings.
  
  

• Foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences.
• Address guest concerns and feedback promptly, striving for continuous improvement.
• Implement initiatives to enhance guest satisfaction and loyalty.
  
  

• Ensure the maintenance and enhancement of the resorts physical assets, including accommodations, amenities, landscaping, and common areas.
• Implement sustainability initiatives to minimize the resorts environmental impact.
• Strong management of capital projects.
  
  

• Stay updated on local and national regulations related to the hospitality industry and ensure the resorts compliance.
• Maintain health and safety standards for guests and staff.
  
  

• At Pyramid Global, we value, support, and recognize the unique contributions of each team member.
• Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.
  
  

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.
  
  

• A proven track record as a passionate, hands-on, successful leader as a high volume, large resort General Manager or Managing Director.
• Caribbean Island or South Florida resort experience highly preferred.
• Bi-lingual in English and Spanish is preferred.
• Hyatt experience a plus.
• A minimum of 10 years of hospitality experience showing progressive growth.
• A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
• Ability to successfully communicate and collaborate with owners, asset managers, and key stakeholders.
• Strong acumen of resort preventative maintenance and facilities management required.
• Experience with renovations and significant improvements at a resort is highly preferred.
• Exceptional leadership and communication skills.
• Problem-solving abilities and critical thinking skills.
• Commitment to meeting all deadlines.
• The flexibility to adapt to varying shifts, including weekends and holidays.
• A commitment to maintaining a positive and organized work environment.