Front Office Supervisor 18F26

The Front Office Supervisor is a vital role in the hospitality industry, responsible for overseeing the daily operations of the front office department. This role encompasses various tasks that ensure customer satisfaction, efficient workflow, and seamless communication between the front office team and other departments. The ideal candidate will have excellent interpersonal skills, a meticulous attention to detail, and the ability to manage multiple tasks simultaneously. By maintaining high standards of service and efficiency, the Front Office Supervisor plays a crucial role in enhancing the guest experience and supporting the organization's goals. This position demands a proactive individual who thrives in a fast-paced, dynamic environment, and is committed to continuous improvement and exceptional guest service.

Responsibilities

• Supervise daily front office operations to ensure efficient guest service.
• Coordinate with housekeeping and maintenance to meet guest expectations.
• Train and monitor performance of front desk staff members regularly.
• Manage guest check-ins and check-outs to ensure streamlined service.
• Resolve guest complaints and inquiries promptly and professionally.
• Provide detailed reports on daily activities to the management team.
• Develop and implement processes to improve front office efficiency.
• Monitor inventory of front office supplies and requisition additional stock.
• Conduct regular staff meetings to convey updates and expectations.
• Ensure compliance with all health, safety, and security regulations.
• Implement feedback from guests to enhance service quality persistently.
• Assist in budgeting and financial planning for the front desk department.

Requirements

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum of 3 years of experience in a supervisory front office role.
• Excellent leadership and team management skills are essential.
• Strong problem-solving skills and ability to handle customer complaints.
• Proficiency in using hotel management software and MS Office Suite.
• Exceptional communication skills, both verbal and written, required.
• Ability to work flexible hours, including evenings and weekends, as needed.