Front Office Manager

Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards.

Department Rooms Division, Front Office & Guest Services Employment Type Permanent - Full Time Location United Arab Emirates - Dubai Workplace type Onsite

Key Responsibilities

• Involvement in budget preparations and responsible for profit & loss
• Maximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.
• Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines.
• Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.
• Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.
• Conduct interviews with future employees.
• Identify training needs, develop and manage performance.
• Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.
• Manage all operational tasks as well as their respective delegation and follow-up.
• Carry out disciplinary actions in line with company procedures.
• Re-evaluate work flows to improve and optimise organisation.
• Implement and evaluate procedures and policies.
• Ensure clear communication within departments.
• Verify that all information requested by the local police authorities are adhered to and prepared accurately.
• Organise regular departmental meetings.
• Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
• Conduct daily walk throughs to ensure quality standards.
• Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action.
• Set short term and long term measurable objectives to continually improve service levels.
• Responsible for maintaining 85% scoring for LQA inspections.
• Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure.
• Manager on Duty weekdays and weekends.
• Rooms Division responsibility in their absence.
• Pre-Opening tasks and responsibilities where applicable.
  
  

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

• Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management
• Three (3) years relevant experience in a similar position in a renown international hotel brand
• International experience in a 5 star property
• Ability to work and communicate in a multinational environment:
• Local language – excellent oral and written skills (where applicable)
• English – excellent oral and written skills
• Additional language - beneficial
• Motivating, guiding and empowering
• Planning, organisational and analytical skills
• Excellent communication skills
• Very good knowledge of Microsoft Office applications
• Excellent Opera knowledge
  
  

About Kempinksi

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

About Kempinski Hotel Mall Of The Emirates Dubai

In the heart of Dubai is the five star Kempinski Hotel Mall of the Emirates, directly connected to the world-class Mall of the Emirates, guests can enjoy easy access to over 700 shops. 375 rooms and suites offer spectacular views of Dubai’s skyline, with 20 unique Aspen Chalets overlooking the incredible slopes of Ski Dubai. Indulge in Dubais top dining with authentic Levantine cuisine at Olea, Spanish tapas and paellas at Salero and afternoon tea at Aspen.

Ideally located in Sheikh Zayed Road with easy access to the Metro, its the perfect starting point to discover Dubai’s beaches, golf and best attractions.

Downtown Dubai and Burj Khalifa are also only minutes away. Kempinski Hotel Mall of the Emirates is one of Dubais best hotels for leisure or business with 17 impressive meetings and events facilities.

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Our Hiring Process

Stage 3:

Hiring Manager Interview

Stage 4:

Job Offer

Stage 1:

Application Review

Stage 2:

HR interview

Stage 4:

Job Offer

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