Front Of House Team Operative

Location UAE Dubai Uptown Tower Building

Working Location Category Onsite

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role

An exciting opportunity awaits to join our facilities management business and oversee a panel of services for a new flagship high-rise building in Dubai, built to the highest standards.

The Front of House (FOH) role is customer-oriented and requires a friendly, proactive, and “can-do” attitude, where the needs of the customer are treated as paramount. In this role, you will be responsible for the end-to-end care of all staff and visitors on-site. You will be accountable for all activities within your remit and should highlight or escalate any concerns that may impact the client’s reputation. This position represents Macro in delivering first-class service to support a complex, multi-disciplined site and meet client requirements.

Main Responsibilities Will Include

• Manage the Front of House operations and associated functions.
• Oversee and manage the shift schedule.
• Monitor all areas and conduct spot checks to ensure issues have been resolved satisfactorily.
• Perform routine inventory duties, including monitoring and maintaining current inventory levels.
• Provide reception cover, including greeting of all guests and VIP visitors.
• Assist with corporate events by supporting venue set up and meeting requirements.
• Ensure the reception area maintains a high standard of appearance.
• Answer calls professionally and promptly, ensuring all inquiries are handled in line with service standards and response times.
• Demonstrate attention to detail and ownership of the processes within areas of responsibility.
• Assist with clients reports as required.
• Client Focus (Deliver to the client what we promise).
• Deliver on client commitments with a strong focus on service excellence.
• Develop key tenant and stakeholder engagement through effective and timely communication.
• Carry out other reasonable duties as required by the line manager.
  
  

• Experience in a five-star hotel in the UAE.
• Front Office experience (reception).
• Strong people management skills.
• Ability to deliver and manage associates’ satisfaction and engagement.
• Excellent communication skills, both written and oral.
• Ability to establish strong relationships with clients, customers, and service providers.
• Native or fluent proficiency in Arabic, Russian, or Mandarin.