Front Of House Operative

Location UAE

Working Location Category Placed

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

The Front of House Operative is the face of the workplace and a key representative of both Macro and the client. This is a highly visible role within a professional consultancy environment, where presentation, discretion, and attention to detail are essential.

You will be responsible for delivering a consistently high standard of front-of-house service, supporting staff and visitors, and ensuring that the reception and meeting environments reflect the professionalism of a blue-chip organisation. The role works closely with Facilities Operations.

Key Responsibilities

Front of House & Client Experience

• Act as the primary point of contact for visitors, guests, and staff, delivering a polished and professional first impression.
• Manage day-to-day front-of-house operations to ensure a seamless visitor and client experience.
• Build effective working relationships with client stakeholders and internal teams.

Reception & Communications

• Manage reception and switchboard services, handling enquiries confidently and professionally.
• Ensure messages and requests are accurately captured and followed up in a timely manner.

Workplace & Meeting Room Support

• Coordinate meeting room bookings, access, and hospitality requirements.
• Support corporate meetings and events, ensuring spaces are prepared to a high standard.
• Work closely with Facilities to ensure reception and meeting areas are maintained, presentable, and operational.

Administrative & Operational Support

• Provide general administrative support related to workplace operations, including access cards, IDs, and staff requests.
• Maintain accurate records, logs, and documentation in line with Macro procedures.
• Support onboarding and off-boarding activities in coordination with HR and Operations teams.
• Maintain reception SOPs, systems, and shared documentation.

Security, Access & Compliance

• Support day-to-day access control processes for staff, visitors, and contractors.
• Maintain accurate access records and support monitoring systems in line with site requirements.
• Escalate any issues that may impact safety, service delivery, or the client’s reputation.

Finance & Support Services

• Assist with basic financial administration, such as petty cash handling, in line with Macro and client controls.
• Liaise with internal support teams and approved suppliers as required.

About You

The ideal candidate will have:

Essential

• Exceptionally well presented, professional, and confident in a front-facing role.
• Strong service mindset with pride in delivering high standards.
• Reliable, organised, and comfortable working in a structured corporate environment.
• Clear communication skills in English.
• Competent in Microsoft Outlook, Excel, and standard office systems.

Desirable

• Experience in front of house, hospitality, corporate services, or facilities support.
• Exposure to professional services or blue-chip office environments.
• Genuine ambition to develop a long-term career within Facilities Management.

Why Join Macro

• A highly visible role within a prestigious, international workplace environment.
• An opportunity to work within a global FM organisation known for quality and professionalism.
• Exposure to best-practice workplace operations and FM service delivery.
• Clear development pathway with support to grow within the FM field.
• A people-focused culture that values professionalism, reliability, and potential.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.