Front Of House And Workplace Lead Maternity Cover

Location UAE

Working Location Category Onsite

About Us

Macro is a recognised global specialist in facilities management, delivering premium workplace services to some of the worlds most respected brands within high-profile corporate real estate environments.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role

We are looking for a polished, proactive and highly organised Front of House & Workplace Lead with strong experiencein corporate workplace or corporate real estate environments to join us on a maternity cover contract from May through to the half year of 2027. This role is based in Dubai and will also provide oversight and coordination support to our Riyadh office.

This is not a traditional receptionist role. It combines hands-on front-of-house delivery with regional team leadership, workplace coordination and stakeholder engagement within a high-performing corporate office environment supporting a global professional services client.

You will act as the senior front-of-house representative, responsible for creating a seamless and professional workplace experience for employees, partners and VIP visitors.

Alongside managing the Dubai reception function, you will oversee reception operations in both UAE and KSA, ensuring consistency of standards, scheduling and service delivery.

What You’ll Be Responsible for Front of House & Visitor Experience

• Acting as the primary point of contact for all visitors and guests.
• Managing visitor registration, access cards and host notifications.
• Maintaining a professional, immaculate reception environment.
• Supporting VIP visits and high-level meetings.
  
  

Regional Reception Leadership (UAE & KSA)

• Overseeing reception operations across Dubai and Riyadh.
• Preparing attendance schedules and managing leave/coverage planning.
• Setting clear service standards and ensuring consistency across locations.
• Coaching and guiding reception team members.
• Acting as escalation point for any front-of-house issues.
  
  

Meeting Rooms & Workplace Coordination

• Managing meeting room bookings and availability.
• Coordinating catering and room setup.
• Providing hands-on AV/IT support for meeting technology.
• Liaising with Facilities and IT teams to resolve issues quickly.
  
  

Access & Administrative Support

• Coordinating building access for joiners, movers and leavers.
• Managing access control records and systems.
• Supporting onboarding and offboarding activities.
• Handling mail, couriers and deliveries.
• Supporting parking allocations, business cards and general office requests.
  
  

Finance & Compliance

• Supporting petty cash processes where required.
• Tracking courier or reception-related costs.
• Ensuring compliance with health, safety and workplace
  
  

About You

What We’re Looking for

• Strong experience in a corporate front-of-house or workplace role
• Experience supervising or coordinating a small team
• Confident working with senior stakeholders and VIP visitors
• Technically comfortable with meeting room AV systems
• Highly organised with strong attention to detail
• Professional, calm and discreet in high-profile environments
• Comfortable managing operations across more than one location
  
  

Why Join Macro?

You’ll be part of a team that values professionalism, accountability and service excellence. We work with trailblazing multinational clients and pride ourselves on delivering a workplace experience that reflects their brand and standards.

If you enjoy leading from the front, thrive in a polished corporate setting, and can balance operational detail with people leadership, we’d love to hear from you.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their  whole selves  to work. We recognise that every individual has different needs. This is Me  is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.

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