Front Desk Representative 30D25

We are seeking a dedicated and personable Front Desk Representative to join our team. As the first point of contact for our guests and visitors, the Front Desk Representative plays a crucial role in creating a welcoming atmosphere and ensuring a seamless experience. The ideal candidate will have excellent communication skills, a strong customer service background, and the ability to manage multiple tasks simultaneously. This role involves greeting visitors, answering phone calls, handling inquiries, and providing information about our services. The Front Desk Representative must maintain a professional demeanor and manage administrative duties with accuracy and efficiency. Join our dynamic team and contribute to creating a positive first impression for our clients and visitors.

Responsibilities

• Greet and welcome guests and visitors upon their arrival at the front desk.
• Answer incoming phone calls promptly and direct them to the appropriate department.
• Provide accurate information to inquiries regarding services, hours, and location.
• Ensure the front desk area is tidy and presentable, with necessary supplies available.
• Assist in scheduling appointments and managing the appointment calendar efficiently.
• Handle guest check-ins and check-outs, ensuring smooth processes and satisfaction.
• Receive and sort daily mail, deliveries, and packages for distribution.
• Coordinate with internal departments to address visitors’ or clients’ needs effectively.
• Maintain security by following procedures and controlling access to the building.
• Keep records of visitor logs and update relevant databases accurately.
• Assist with administrative tasks such as data entry, filing, and maintaining records.
• Provide excellent customer service and handle complaints or issues professionally.

Requirements

• High school diploma or equivalent required; associate degree preferred.
• Previous working experience in a front desk or customer service role.
• Proficiency in basic computer software and office equipment operation.
• Strong communication and interpersonal skills with a friendly demeanor.
• Ability to multitask, prioritize tasks, and manage time efficiently.
• Professional appearance and demeanor to represent the organization effectively.
• Problem-solving skills with the ability to handle conflicts and guest inquiries.