Front Desk Representative (225-1014)

The Front Desk Representative plays a critical role in ensuring the efficient operation of a company's front desk activities. Serving as the first point of contact for visitors and guests, this role requires an individual who is welcoming, professional, and adept at multitasking. The ideal candidate will possess excellent communication and organizational skills, allowing them to manage a myriad of tasks, from greeting visitors and answering inquiries to handling administrative duties and providing exceptional customer service. By maintaining a professional and approachable demeanor, the Front Desk Representative ensures that all interactions are pleasant and each guest is appropriately directed to help enhance the overall company image and client satisfaction. This is a great opportunity for someone looking to grow in a vibrant and dynamic work environment, often serving as a stepping stone to a more advanced career in administration or customer relations.

Responsibilities

• Greet and welcome visitors as soon as they arrive at the office.
• Direct visitors to the appropriate person and office or service.
• Answer, screen, and forward incoming phone calls accurately and efficiently.
• Ensure the reception area is tidy and presentable at all times.
• Receive, sort, and distribute daily mail and deliveries with precision.
• Maintain office security by monitoring access and managing visitor logs.
• Provide basic and accurate information in-person and via phone/email.
• Order front office supplies and keep inventory of stock items updated.
• Schedule meetings and appointments as required by executive staff.
• Coordinate meeting room bookings and handle the room's availability.
• Assist colleagues with administrative tasks and special projects as needed.
• Handle customer complaints, provide appropriate solutions, and escalate issues.

Requirements

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in office management systems and procedures is essential.
• Professional attitude with a solid commitment to exceptional customer service.
• Excellent verbal and written communication skills are crucial for success.
• Strong organizational skills and ability to multitask efficiently under pressure.
• Knowledge of office management and basic bookkeeping practices is preferred.
• A high school diploma; additional certification in Office Management is a plus.