Front Desk Receptionist (225-919)

The Front Desk Receptionist is an essential part of an organization, serving as the initial point of contact for visitors, clients, and customers. In this role, you will be responsible for providing exceptional front-line customer service by greeting visitors warmly, answering operational inquiries, and managing a multi-line phone system. You will also play a critical role in ensuring the front-desk operations run smoothly and efficiently, including coordinating mail distribution, maintaining security protocols, and providing administrative support. As the face of the company, your ability to foster a positive image and create a welcoming atmosphere is paramount, making this position ideal for someone with excellent communication skills and a keen eye for detail.

Responsibilities

• Welcome and greet clients and visitors upon their arrival at the office.
• Direct clients and visitors to their respective destinations or departments.
• Manage incoming calls, screen and forward them to appropriate personnel.
• Maintain and manage the reception area, keeping it tidy and organized.
• Coordinate mail flow in and out of the office, including courier services.
• Provide general administrative and clerical support to various departments.
• Schedule and confirm appointments for clients and executives efficiently.
• Prepare and maintain updated contact information databases for clients.
• Ensure all visitors comply with security protocols and procedures.
• Assist in the scheduling and management of conference room bookings.
• Handle basic inquiries regarding products, services, or the organization.
• Maintain inventory of office supplies and order replenishments as needed.

Requirements

• High school diploma or equivalent is required for consideration.
• Previous experience as a receptionist or in a similar customer service role.
• Proficient in Microsoft Office Suite and basic computer operations.
• Excellent verbal and written communication skills are mandatory.
• Strong organizational skills with exceptional attention to detail required.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Friendly and professional demeanor with a positive customer-focused attitude.