Front Desk Receptionist 09D25

The Front Desk Receptionist serves as the first point of contact for visitors and clients, making their initial experience with our company both welcoming and professional. This role involves various administrative functions essential for the smooth operation of our front office and ensuring efficient communication between the clients, employees, and management. The Front Desk Receptionist is responsible for managing phone lines, handling inquiries, directing visitors to appropriate personnel, and ensuring a secure environment in the reception area. Additionally, this role plays a crucial part in maintaining the organization’s image by delivering excellent customer service and creating a positive impression as the face of the company. Candidates who excel in this role are detail-oriented, possess excellent communication skills, and have a knack for multitasking in a fast-paced environment.

Responsibilities

• Greet and welcome visitors in a courteous and professional manner.
• Answer, screen, and forward incoming phone calls promptly and accurately.
• Provide accurate information in-person and via telephone or email.
• Assist clients with inquiries regarding services and direct them appropriately.
• Maintain security by following procedures and controlling access through the reception desk.
• Receive and sort daily mail, correspondence, and deliveries efficiently.
• Coordinate with other departments to ensure smooth operation across the organization.
• Keep the reception area tidy and presentable with necessary stationery and materials.
• Update calendars and schedule meetings for management and other staff as requested.
• Assist in preparation of reports and provide support for specific projects as needed.
• Manage inventory and order necessary office supplies and refreshments regularly.
• Handle basic office equipment such as photocopiers, scanners, and fax machines.

Requirements

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Experience with office management software, such as MS Office Suite and databases.
• Strong verbal and written communication skills are essential for this role.
• Ability to be resourceful and proactive when issues arise or tasks need prioritizing.
• Excellent organizational skills, with the capability to multitask and manage time efficiently.
• A customer-oriented attitude with the ability to engage professionally with various personalities.
• A high school degree is required; additional certification in Office Management is a plus.