Front Desk Officer / Receptionist 23O25

The Front Desk Officer / Receptionist plays a pivotal role in creating a welcoming atmosphere for clients and visitors, while also ensuring efficient administrative operations. This position demands a high level of professionalism, excellent communication skills, and a friendly demeanor. The receptionist will act as the first point of contact for the organization, managing front desk activities such as phone calls, visitor management, and inquiries. They are responsible for directing calls to appropriate personnel, providing accurate information, and executing various clerical tasks with attention to detail. The ideal candidate should embody the values and culture of the organization, delivering an exceptional first impression and maintaining a smoothly functioning front desk environment.

Responsibilities

• Greet and welcome visitors with a warm and friendly demeanor.
• Answer, screen, and forward incoming phone calls promptly and accurately.
• Provide essential information to callers and visitors in a courteous manner.
• Manage and coordinate the scheduling of appointments and meetings.
• Handle incoming and outgoing mail and courier services efficiently.
• Maintain a neat and organized front desk reception area consistently.
• Assist with general administrative and clerical support tasks as needed.
• Ensure the security and access control of the reception area diligently.
• Keep updated records of office inventory and replenish as necessary.
• Coordinate and communicate with internal departments for seamless operations.
• Address and resolve any visitor inquiries and complaints professionally.
• Assist in managing the organization's social media and online presence.

Requirements

• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Proficient in Microsoft Office Suite and office management software.
• Strong written and verbal communication skills, with attention to detail.
• Ability to be resourceful, proactive, and efficient in resolving issues.
• Friendly and approachable personality, with excellent customer service skills.
• Professional attitude and appearance, with a focus on attention to detail.
• Ability to handle multiple tasks and manage time efficiently.