Front Desk Officer / Receptionist (225-902)

As a Front Desk Officer or Receptionist, you will play a crucial role in creating a welcoming and efficient experience for all visitors and clients. Your position is the front line of contact and communication, serving as both the initial greeter for guests and the vital connection link for office activities and staff coordination. Excellent interpersonal skills and a friendly, approachable demeanor are essential, as you will manage interactions both in-person and over the phone, facilitating an atmosphere of professionalism and hospitality. In addition to greeting guests, you will handle various administrative tasks that keep front office operations running smoothly, from scheduling appointments to assisting in event coordination. Your role is integral to maintaining the positive public image of the company and ensuring that every visitor leaves with a positive impression.

Responsibilities

• Welcome and greet visitors warmly, ensuring they feel comfortable and valued.
• Manage and direct incoming phone calls, transferring to appropriate departments as needed.
• Maintain up-to-date records of visitor logs and office supplies inventory.
• Handle inquiries from the public and customers, providing clear and helpful information.
• Coordinate scheduling and confirmations of meetings and appointments for staff members.
• Assist with administrative duties, such as data entry, filing, and photocopying documents.
• Prepare and manage outgoing mail and deliveries, tracking items efficiently.
• Ensure the front desk and reception area is organized, tidy, and presentable at all times.
• Collaborate with office staff to ensure a cohesive and supportive workplace environment.
• Support special projects and events by coordinating information and resources as needed.
• Monitor office access and maintain security procedures for visitor management.
• Provide feedback and suggest improvements for front desk operations to enhance efficiency.

Requirements

• High school diploma or equivalent; post-secondary education is an advantage.
• Proven experience in a receptionist or customer service role preferred.
• Outstanding communication skills with proficiency in both verbal and written English.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Proficiency in using office equipment and basic computer applications, such as MS Office.
• Exceptional interpersonal skills with the ability to handle diverse clienteles professionally.
• Ability to handle and resolve conflicts or challenging situations calmly and efficiently.
• Detail-oriented mindset with a dedication to maintaining accuracy in all tasks.
• Positive and friendly demeanor with a strong commitment to providing excellent service.