Front Desk Executive (225-915)

As a Front Desk Executive, you are the face and first point of contact for our organization. You play a crucial role in creating a welcoming atmosphere for all guests, clients, and employees. Your primary responsibilities involve managing the reception area, greeting visitors, and handling administrative tasks to ensure a smooth and efficient operation of the office. Your exceptional communication skills, friendly demeanor, and proactive approach will be utilized in answering queries, managing correspondence, and liaising with different departments. The role requires a high level of professionalism, the ability to multitask, and a commitment to delivering outstanding customer service, which contributes to a positive and efficient workplace environment.

Responsibilities

• Greet and welcome visitors with a friendly and professional demeanor.
• Answer and direct incoming phone calls to the appropriate departments.
• Manage and coordinate the scheduling of meetings and conference rooms.
• Maintain the appearance and organization of the front desk and reception area.
• Assist with administrative tasks, including data entry and document management.
• Handle incoming and outgoing mail, courier services, and deliveries promptly.
• Provide information and assistance to visitors, clients, and staff as required.
• Ensure security protocols are followed for visitor access and log management.
• Coordinate with the office supply vendor to maintain inventory and stock levels.
• Assist in onboarding new employees by preparing their workspace and materials.
• Update appointment calendars and contact lists regularly and accurately.
• Address and troubleshoot any issues related to office equipment malfunctions.

Requirements

• Proven experience as a front desk representative or in a similar role.
• Excellent verbal and written communication skills are essential.
• Proficiency in MS Office Suite, including Word, Excel, and Outlook.
• Strong organizational and multitasking abilities to manage workload efficiently.
• Ability to handle a fast-paced environment with a positive attitude.
• High school diploma or equivalent; additional certifications are a plus.
• Professional appearance and demeanor in interaction with guests and staff.