Front Desk Executive (225-1015)

The Front Desk Executive plays a crucial role as the first point of contact for guests, clients, and employees entering the organization. This position is critical in setting the tone for the visitor’s experience, as the executive is responsible for providing excellent customer service. The ideal candidate must possess a warm and welcoming demeanor complemented by excellent communication and organizational skills. This multifaceted role involves not only managing the reception area but also supporting the company’s administration by handling inquiries, scheduling appointments, and ensuring the seamless operation of the front desk activities. The Front Desk Executive should be proficient with basic office software and be adept at multi-tasking in a fast-paced environment. Professionalism, attention to detail, and a proactive approach are key attributes that will ensure success in this role.

Responsibilities

• Greet all guests and clients with a friendly, welcoming manner.
• Answer and direct phone calls promptly to relevant departments.
• Manage and coordinate front desk activities with efficiency and grace.
• Maintain security by following procedures and logging visitor details.
• Assisting with administrative tasks such as data entry and document preparation.
• Keep reception area organized, clean, and up to the company’s standards.
• Schedule and manage meeting room bookings and logistics.
• Receive and sort daily mail and deliveries for distribution.
• Support internal communication with timely dissemination of information.
• Coordinate with facilities management for office repairs and maintenance.
• Provide basic and accurate information to inquiries in person and via phone.
• Ensure all information and interactions are kept confidential and secure.

Requirements

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficient in Microsoft Office Suite and managing office devices.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Excellent verbal and written communication skills are essential.
• Strong organizational and time-management skills, with keen attention to detail.
• Customer service orientation and a positive, approachable attitude.
• High school diploma; additional certification in office management is a plus.