Front Desk Attendant 14D25

The Front Desk Attendant plays a critical role as the first point of contact in welcoming guests and visitors to an establishment. This position requires a personable and professional demeanor, as the attendant is responsible for creating a positive initial impression. The role involves managing a variety of tasks to ensure that the front desk runs smoothly and efficiently. Responsibilities include greeting guests, answering phone calls, handling inquiries, and managing bookings and appointments. A successful candidate will have excellent communication skills, a friendly and approachable personality, and the ability to handle diverse tasks in a busy environment. Attention to detail and the ability to manage sensitive information with discretion are also essential characteristics for this role.

Responsibilities

• Greet guests and visitors warmly and direct them appropriately upon arrival.
• Answer and direct incoming phone calls in a courteous manner.
• Respond promptly to customer inquiries and resolve complaints professionally.
• Schedule and manage appointments and bookings promptly and efficiently.
• Maintain a clean and organized reception area at all times.
• Process check-in and check-out for guests while verifying identification.
• Collect and monitor incoming and outgoing mail and packages.
• Assist with administrative tasks and provide clerical support as needed.
• Perform daily audits of the front desk and resolve any discrepancies.
• Provide accurate information regarding services and facilities of the establishment.
• Ensure proper handling of confidential customer information and records.
• Coordinate with other departments to ensure seamless customer service.

Requirements

• High school diploma or equivalent qualification is mandatory for this role.
• Previous experience in a customer service or front desk role preferred.
• Strong communication skills and professional telephone etiquette are essential.
• Proficiency in Microsoft Office Suite and related computer applications.
• Excellent organizational skills and ability to multitask efficiently.
• Ability to work effectively under pressure in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.