Front Desk Agent
Studio M Hotel Al Barsha
United Arab Emirates
27th May 2025
2505-2664-1
Job Description
Key Job Responsibilities:
- Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
- Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
- Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
- Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
- Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
- Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
- Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
- Safeguard guest privacy by refraining from disclosing any guest details.
- Demonstrate a thorough understanding of the hotels policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.millenniumhotels.com/en/dubai/studio-m-al-barsha | Job Function: | Hospitality & Guest Services |
| Company Industry/ Sector: |
Hospitality & Hotels | ||
What We Offer
About the Company
Studio M is a chic, urban hotel with well-designed spaces bearing the groovy factor combined with urban style and seamless technology. Located at Al Barsha with few steps to Mall of the Emirates; Dubai's shopping, Dining and Entertainment paradise. Studio M lives, breathes and feels the pulse of this lively neighbourhood.The Mall of the Emirates is definitely one of the best shopping destinations in the dynamic city that is Dubai, with the nearest metro station being right at the Mall, also connecting to the Dubai Expo 2020 site. Favourite attractions nearby include the beaches with cool activities like stand-up paddle, kite surfing, e-foil boarding; Alserkal Avenue in the Al Quoz district for modern arts and culture, plus some of the newest and specialised Gyms providing training in a variety of Martial Arts.With easy access from Sheikh Zayed & Al Khail Roads as well as Hessa Street & other key arterial highways, the Studio M is well placed for your commute to many business districts such as Internet and Media Cities, Knowledge Village, JAFZA, TECOM / Barsha Heights & Science Park. Grab an Uber, or a self-drive to easily reach DXB or DWC International Airports. Or take time out shopping in the other popular outlets like The Beach, Marina Mall, Ibn Battuta Mall or Galleria Mall Al Barsha.Our meeting room located at the Level M Restaurant is great for a small business meeting or presentation and even doubles as local coffee hub with free high speed Wi-Fi.Studio M hotel offers community work space with an ease of grabbing a quick bite from 'Hello' grab n go. For a hearty breakfast, dine in at our 'Level M' restaurant to power up for the day ahead.Keep your well-being in check enjoying the temperature controlled roof top swimming pool, or working out in the Urban Body GyM with uninterrupted views of the urban life around this neighbourhood.
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