Front Desk Agent - Russian Speaker

We are currently looking for   dynamic/ and self-motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent, you are responsible to provide professional and customer focused service to our guests/ ensuring their stay will become a memorable experience, and your role will include key responsibilities such as;

• Provide prompt/ courteous and efficient service to all guest/ so as to achieve a high level of customer satisfaction through personalized service from arrival till departure;
• Ensure guests are personally greeted by name/ if known and escorted to their room to make them feel expected and welcomed;
• Conduct in room hotel familiarization and assist guest in hotel activity enquiries requests;
• Maintain an up-to-date knowledge of hotel information and local services/ including operating hours/ promotions/ events/ attractions and any allied information to respond to guest queries;
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels;
• Accurately administer Front Desk cashiering standards and comply with all laid down systems/ policies and procedures;
• Process accounts from check in to check out/ ensuring accurate postings of all incidental charges using computerized Front Office systems;
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed;
• Demonstrate a complete understanding of the hotel s policies/ procedures and service standards and have full knowledge of the hotel facilities and happenings.

Education/ Qualifications:    

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language/ along with strong interpersonal and problem-solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge and Competencies:

The ideal candidate will be customer driven and an extremely proactive and switched on personality with an outgoing/ charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player/ who thrives in working with a multi-cultural team and guests alike/ while possessing following additional competencies such as:

Understanding the Job

Taking Responsibility

Recognizing Differences                         

Customer Focus

Adaptability

Teamwork