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Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Key Responsibilities:

Guest Services & Operations

• Welcome guests warmly and provide a seamless check-in and check-out experience.
• Handle guest inquiries, reservations, and requests professionally and efficiently.
• Provide accurate information about hotel services, facilities, and local attractions.
• Ensure guest preferences and special requests are noted and fulfilled.
• Address and resolve guest concerns promptly and courteously.
  
  

• Maintain accurate guest records and process payments securely.
• Operate the hotel’s property management system (Opera Cloud) efficiently.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Handle cash, credit card transactions, and billing processes accurately.
• Assist in night audit procedures when required.
  
  

• Uphold brand standards and service excellence.
• Maintain a polished and professional appearance at all times.
• Ensure compliance with hotel policies, procedures, and security protocols.
• Promote Accor loyalty programs and encourage guest enrollments.
  
  

• Diploma or degree in Hospitality, Tourism, or a related field.
• Minimum 1-2 years of experience in a front office or customer service role, preferably in a hotel.
• Proficiency in English and Bahasa Indonesia; additional language skills are a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of Opera Cloud PMS or similar hotel management systems is an advantage.
• Flexibility to work shifts, weekends, and holidays as required.