Front Desk Agent - Arabic Speaker 25D25

A Front Desk Agent - Arabic Speaker is a crucial role within the hospitality sector, particularly in establishments that cater to a diverse group of international guests. The ideal candidate will act as the first point of contact for guests, ensuring a memorable and positive experience from the moment they arrive until their departure. This role requires not only proficiency in Arabic language but also excellent communication skills to accommodate guests of various backgrounds. The Front Desk Agent will handle reservations, check-ins, and check-outs, while addressing any inquiries or issues in a professional and courteous manner. With a strong emphasis on customer service, organizational skills, and an eye for detail, this position is tailor-made for individuals who thrive in a fast-paced environment.

Responsibilities

• Greet and welcome guests in a friendly and sincere manner upon arrival.
• Perform accurate check-in and check-out processes following hotel procedures.
• Manage room reservations, cancellations, and modifications efficiently and effectively.
• Respond to guest inquiries and resolve any issues promptly and courteously.
• Provide guests with information about hotel facilities, services, and local attractions.
• Ensure the security and confidentiality of guest information and records.
• Liaise with housekeeping and maintenance teams to meet guests' needs and ensure satisfaction.
• Assist guests with luggage and potentially handle minor concierge duties as required.
• Process guest payments and handle cash, credit card, and digital transactions accurately.
• Maintain detailed and accurate records of guest information and hotel activities.
• Uphold a high standard of professionalism, appearance, and conduct at all times.
• Assist in coordinating emergency situations and provide necessary support as needed.

Requirements

• Fluency in Arabic and English with strong verbal and written communication skills.
• Previous experience in a customer service role, preferably in the hospitality sector.
• Proficient in basic computer operations and hotel management software systems.
• Strong problem-solving skills and ability to work under pressure with a positive attitude.
• Excellent interpersonal skills and ability to work collaboratively with diverse teams.
• High level of professionalism with a focus on delivering exceptional customer service.
• Flexibility to work varied shifts including weekends and holidays as necessary.