Front Desk Agent - Arabic Speaker (225-825)

The Front Desk Agent is a vital role within the hospitality sector, serving as the first point of contact for guests in hotels, resorts, or other accommodation facilities. An Arabic-speaking Front Desk Agent is specifically responsible for providing exceptional customer service to Arabic-speaking guests, ensuring that their needs are met with professionalism and efficiency. This role involves greeting guests, checking them in and out of the establishment, managing reservations, and addressing any inquiries or complaints. The ideal candidate not only possesses excellent communication skills in both Arabic and English but also demonstrates the ability to maintain a calm and composed demeanor in a fast-paced environment. Additionally, a successful Front Desk Agent pays keen attention to detail, ensuring that all guest services are delivered seamlessly and exceed expectations.

Responsibilities

• Greet and welcome guests as they arrive at the front desk.
• Manage check-in and check-out processes efficiently and accurately.
• Provide information regarding accommodation facilities, amenities, and local attractions.
• Respond to guest inquiries with helpful and accurate information in Arabic and English.
• Handle guest complaints and issues with professionalism and empathy.
• Coordinate with housekeeping and maintenance teams to address room issues promptly.
• Process payments and manage cash, credit card, and room charge transactions.
• Maintain accurate records of guest information and reservation changes.
• Assist in creating and managing guest reservations using property management systems.
• Communicate effectively with team members to ensure seamless guest service delivery.
• Uphold all hotel policies and procedures to maintain a high standard of service.
• Demonstrate proactive problem-solving to enhance guest satisfaction and experience.

Requirements

• Fluency in Arabic and English, both written and spoken, is essential.
• Previous experience in a front desk or customer service role is preferred.
• Excellent communication skills with a strong attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in the use of Microsoft Office and property management software.
• Strong problem-solving skills with a customer-focused attitude.
• Ability to handle stressful situations with composure and professionalism.
• High school diploma or equivalent; additional hospitality training is advantageous.