Front Desk Agent 16N25

The Front Desk Agent plays a pivotal role in ensuring a seamless experience for guests at our establishment. As the first point of contact for guests, the Front Desk Agent is responsible for delivering exceptional customer service, managing reservations, and facilitating a welcoming atmosphere. With a strong emphasis on communication and organization, the Front Desk Agent efficiently handles inquiries, resolves issues, and works collaboratively with the team to enhance the guest experience. This role requires a proactive approach to guest service, the ability to multitask in a fast-paced environment, and a keen attention to detail. By maintaining a positive attitude and a professional demeanor, the Front Desk Agent contributes to the overall success and reputation of the establishment.

Responsibilities

• Greet guests with a warm, friendly, and professional demeanor upon arrival.
• Efficiently check guests in and out using property management systems.
• Answer and manage phone calls and emails regarding reservations and inquiries.
• Provide accurate information about hotel services, amenities, and local attractions.
• Handle guest complaints and issues with a resolution-oriented approach promptly.
• Maintain accurate and up-to-date records of room availability and guest accounts.
• Coordinate with housekeeping and maintenance to address guest requests and concerns.
• Ensure compliance with hotel security and safety protocols at all times.
• Assist in managing guest reservations, modifications, and cancellations as needed.
• Process payments, handle cash, and maintain accurate billing records.
• Stay informed about local events and marketing promotions affecting capacity.
• Collaborate with team members to ensure seamless service during shift changes.

Requirements

• High school diploma or equivalent educational qualification is required.
• Prior experience in customer service or hospitality is strongly preferred.
• Proficiency in using reservation systems and computer applications is essential.
• Excellent communication skills, both verbal and written, are required.
• Ability to multitask and manage time effectively in a bustling environment.
• Strong problem-solving skills and a commitment to guest satisfaction.
• Flexible availability, including evenings, weekends, and holidays, is essential.