Front Desk Agent 12N25

We are seeking a polite, professional, and customer-oriented Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you will play a vital role in providing exceptional service and ensuring a smooth guest experience. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to handle various administrative and clerical tasks in a fast-paced environment. You will manage bookings, front desk tasks, and be the go-to person for guests' inquiries in our establishment. If you thrive in a hospitality setting and enjoy creating positive first impressions, we would love to hear from you.

Responsibilities

• Welcome guests warmly and handle all check-ins and check-outs efficiently.
• Answer incoming calls professionally and assist with inquiries and reservations.
• Maintain a neat and tidy front desk area ensuring it is presentable.
• Handle guest complaints and resolve issues promptly to enhance satisfaction.
• Provide information about the hotel's services, facilities, and nearby attractions.
• Process accurate payments, issue keys, and manage concierge services as needed.
• Ensure compliance with security procedures, manage room keys securely.
• Assist in coordinating with other departments to fulfill guest requests and needs.
• Monitor guest feedback and communicate relevant information to team members.
• Prepare and maintain accurate daily records, logs, and reports.
• Update guest information in the hotel's booking system promptly and accurately.
• Assist in managing incoming and outgoing correspondence and deliveries.

Requirements

• Proven experience as a front desk agent or in customer service environment.
• Proficient in English; knowledge of additional languages is a plus.
• Excellent communication and interpersonal skills with a polite and friendly demeanor.
• Hands-on experience with office equipment such as printers and fax machines.
• Strong organizational skills and attention to detail in all tasks.
• Ability to handle and resolve guest issues with a professional attitude.
• Familiarity with hospitality-industry software, such as hotel booking systems.
• Availability to work in shifts, including weekends and holidays as required.