Front Desk Agent 04D25

The Front Desk Agent plays a crucial role in creating the first impression for guests at a hotel or hospitality establishment. As the primary point of contact for visitors, the Front Desk Agent ensures a welcoming environment and efficient customer service. This position demands excellent communication and interpersonal skills, as the agent interacts with a diverse client base. The individual will handle guest check-ins and check-outs, respond to inquiries, and handle reservations both in person and over the phone. By embodying the hotel's brand values, the Front Desk Agent contributes to guest satisfaction and loyalty. A successful candidate will be detail-oriented, possess strong problem-solving skills, and have the ability to multitask in a dynamic setting.

Responsibilities

• Greet guests warmly and efficiently manage the check-in and check-out process.
• Answer all guest inquiries and provide information about the hotel and local attractions.
• Manage reservation systems and ensure accurate entry of guest information.
• Address guest complaints or problems quickly and with a customer-first attitude.
• Collaborate with housekeeping and maintenance to ensure room readiness and cleanliness.
• Maintain a tidy and organized front desk area at all times.
• Keep up-to-date with promotions and services to enhance the guest experience.
• Operate the phone system and direct calls as necessary to the appropriate departments.
• Balanced and reconcile the cash drawer at the beginning and end of each shift.
• Ensure compliance with all hotel policies, procedures, and health and safety regulations.
• Assist guests with luggage and provide other concierge services as needed.
• Facilitate transportation arrangements and other guest requests efficiently and professionally.

Requirements

• High school diploma or equivalent is required; college education is a plus.
• Proven experience in a customer service or hospitality role preferred.
• Excellent verbal and written communication skills are essential.
• Ability to work in a standing position for extended periods.
• Proficiency in using reservation software and Microsoft Office applications.
• Strong multitasking skills and ability to handle high-pressure situations gracefully.
• Flexibility to work various shifts, including nights, weekends, and holidays.