Fraud Analyst - Authorization Fraud Control Unit

Job Description

At RAKBANK, we're committed to safeguarding our customers, assets, and payment ecosystems through robust fraud prevention and risk management practices. As a Fraud Analyst, you will play a critical role in monitoring suspicious activities, investigating fraud cases, minimizing losses, and ensuring a secure banking experience for our customers.

What You'll Be Doing

• Monitor transaction and non-transaction alerts to identify and respond to potential fraud incidents.
• Investigate suspicious card activities and take appropriate preventive and corrective actions.
• Contact customers to verify suspicious transactions and ensure timely resolution.
• Process fraud and dispute cases within agreed timelines while minimizing financial losses.
• Prepare fraud investigation reports, MIS dashboards, and analytical insights for management review.
• Liaise with card schemes, acquirers, law enforcement agencies, and internal stakeholders on fraud-related matters.
• Support fraud prevention initiatives, process enhancements, and operational efficiency improvements.
• Participate in User Acceptance Testing (UAT), business continuity exercises, and fraud control projects.
• Train and mentor new team members on fraud monitoring procedures and best practices.
• Work in shifts, including weekends and public holidays, to support 24/7 fraud monitoring operations.
  
  

• Bachelor's degree in Business, Finance, Banking, or a related field.
• Experience in Fraud Monitoring, Cards Operations, Risk Management, or Financial Crime functions.
• Knowledge of card fraud trends, dispute handling, transaction monitoring, and fraud investigations.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to communicate effectively with customers, regulators, law enforcement agencies, and internal stakeholders.
• Experience in preparing reports, MIS, and performance metrics.
• Familiarity with payment card industry regulations and fraud prevention controls is an advantage.
  
  

• Fraud Detection & Investigation
• Transaction Monitoring & Risk Analysis
• Cards & Payments Operations Knowledge
• Dispute & Chargeback Management
• Data Analysis & MIS Reporting
• Stakeholder Management
• Process Improvement Mindset
• Risk & Compliance Awareness
  
  

• Competitive, performance-linked compensation.
• Medical coverage for you and your family.
• Exposure to fraud risk management and payment security practices.
• Opportunities to work on digital fraud prevention initiatives and process enhancements.
• Inclusive and collaborative work environment.
• Professional development and career growth opportunities.
• Opportunity to contribute to safeguarding customer trust and strengthening the bank's risk controls.