Franchise Hotel - Rooms Controller

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. Weve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Your day to day

Room Allocation & Inventory Control

• Assign daily room blocks for arriving guests based on room type, rate, guest preferences, and VIP status.
• Manage room inventory to avoid overbooking and ensure even room distribution.
• Update room status in the Property Management System (PMS).
• Guest Experience Coordination
• Ensure special requests (e.g., connecting rooms, ADA rooms, high floors) are fulfilled when possible.
• Pre-block rooms for VIPs, groups, and special events in coordination with Sales and Front Office.
• Handle room moves and upgrade decisions to enhance guest satisfaction.
• Interdepartmental Communication
• Liaise with housekeeping on room status and cleaning priorities.
• Coordinate with engineering/maintenance regarding rooms out of order or requiring attention.
• Communicate room discrepancies or anomalies to the appropriate departments.
• Reservations & Revenue Support
• Monitor and balance room categories and inventory to support revenue management.
• Assist the reservations team with last-minute changes, special bookings, or group allocations.
• System & Reporting Duties
• Maintain accurate records of room allocations, special requests, and inventory changes.
• Run daily reports (e.g., arrivals, departures, out-of-order rooms, expected VIPs).
• Monitor and update the Property Management System (e.g., Opera)
  
  

What We Need From You

Education & Experience:

• High school diploma or equivalent required; a degree in hospitality or related field is preferred.
• Minimum 1-2 years of front office or reservations experience in a hotel environment.
• Familiarity with hotel PMS systems (e.g., Opera, OnQ, Protel).
  
  

Skills:

• Excellent attention to detail and organizational skills.
• Strong communication and coordination abilities.
• Ability to multitask in a fast-paced environment.
• Good judgment for balancing guest satisfaction with operational needs.
• Customer-focused mindset with a problem-solving attitude.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
  
  

Other Attributes:

• Professional appearance and demeanor.
• Flexible schedule, including weekends and holidays.
• Ability to work well under pressure and maintain composure.
  
  

Key Success Metrics:

• Accuracy of room assignments and inventory control.
• Guest satisfaction scores, especially related to check-in experience and special requests.
• Effective communication with departments and minimal room assignment conflicts.
• Reduced instances of overbooking or missed VIP pre-blocks.
  
  

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and youll become part of our hotel family.

Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today.

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