Fragrances Consultant (225-915)

As a Fragrances Consultant, you will be at the forefront of creating memorable customer experiences by helping clients discover their signature scents. This role requires a blend of creativity, sensitivity to fragrances, and outstanding interpersonal skills. Passionate about perfumes and dedicated to providing personalized service, you will guide customers through a luxurious shopping journey in which you connect their unique preferences to suitable fragrance options. You will also be responsible for maintaining a well-organized and aesthetically pleasing store environment, equipped with the knowledge to handle a wide range of products and deliver expert consultations. Your role is essential in cultivating brand loyalty and driving sales by creating meaningful connections with each customer.

Responsibilities

• Provide exceptional customer service by engaging customers with thoughtful fragrance consultations.
• Educate customers on fragrance notes, scent families, and product selections available.
• Assist customers in selecting fragrances according to their preferences and lifestyle needs.
• Maintain an organized, clean, and inviting presentation of fragrance displays in the store.
• Develop and maintain relationships with clients to encourage repeat business and loyalty.
• Stay updated on new product launches, promotions, and industry trends related to fragrances.
• Collaborate with the sales team to meet or exceed the store’s sales objectives and goals.
• Provide feedback to management regarding customer preferences and potential product enhancements.
• Conduct in-store fragrance workshops or demonstrations to drive customer interest and sales.
• Manage inventory levels and ensure stock replenishment is timely and consistent.
• Handle customer inquiries and complaints with professionalism and tact.
• Participate in training sessions to continually improve product knowledge and customer service skills.

Requirements

• Proven retail or sales experience, preferably within the fragrance or beauty industry.
• Strong communication and interpersonal skills to effectively engage with customers.
• Passion for the fragrance industry with a deep understanding of scents and trends.
• Ability to multitask and remain organized in a fast-paced retail environment.
• Problem-solving skills, especially in handling customer concerns or product-related queries.
• Flexibility to work varied shifts including days, evenings, weekends, and holidays.
• Professional appearance and demeanor in line with a premium brand's standards.