Fragrances Consultant (225-625)

As a Fragrances Consultant, you will play a pivotal role in creating an immersive and luxurious experience for customers looking to explore and purchase fine fragrances. Your in-depth knowledge of fragrance notes, families, and brand identities will allow you to effectively guide clients in finding perfumes that align with their unique preferences and personal styles. You will be responsible for maintaining an extensive understanding of the latest fragrance trends and market offerings, as well as providing personalized consultations to help individuals discover their signature scents. With a focus on exceptional customer service, you will ensure that every client receives a tailored and memorable experience, contributing to their overall satisfaction and loyalty to our brand.

Responsibilities

• Advise clients on fragrance selection based on their preferences and occasion needs.
• Conduct comprehensive fragrance consultations to understand customers’ scent profiles and styles.
• Stay informed about emerging trends and new offerings in the fragrance industry.
• Maintain a well-organized and visually appealing fragrance display area.
• Ensure all fragrance testers are clean and adequately stocked at all times.
• Educate customers on different fragrance notes, strengths, and longevity features.
• Build and maintain strong relationships with clientele to encourage repeat business.
• Provide exceptional customer service to enhance the overall shopping experience.
• Meet and exceed sales targets and service goals set by the management team.
• Collaborate with team members to share insights and improve sales strategies.
• Attend training and educational workshops to continuously improve fragrance knowledge.
• Handle customer complaints and inquiries with professionalism and courtesy.

Requirements

• Proven experience as a Fragrance Consultant or similar role in retail.
• In-depth knowledge and passion for fragrances and olfactory art.
• Exceptional customer service skills and the ability to engage customers effectively.
• Strong understanding of different fragrance notes, families, and classifications.
• Ability to perform well under pressure and handle a fast-paced environment.
• Excellent communication and interpersonal skills for dealing with diverse clients.
• Flexibility to work varying shifts, including evenings and weekends.