Fragrances Consultant (225-1016)

A Fragrances Consultant plays a crucial role in enhancing customer experience through expert guidance and personalized service in the selection of fragrances. Working within a retail or specialized environment, they utilize their in-depth knowledge of different scents to help customers find the perfect fragrance that matches their personality, occasion, or need. The ideal candidate will have a passion for fragrances and a keen ability to connect with customers, understanding their preferences and suggesting suitable products that enhance their personal style. This position demands excellent communication skills, a personable nature, and a deep appreciation for the subtle art of fragrance selection.

Responsibilities

• Assist customers by providing expert advice on fragrance selections tailored to their needs.
• Demonstrate knowledge of fragrance notes and scent families to educate customers effectively.
• Conduct fragrance consultations to understand customer preferences and recommend products.
• Keep up-to-date with the latest fragrance trends and new product launches in the market.
• Manage customer queries and complaints, ensuring a high level of customer satisfaction.
• Maintain an organized and attractive fragrance display, ensuring all products are appropriately stocked.
• Collaborate with the sales team to achieve sales targets and enhance customer experience.
• Provide training and support to new team members on fragrance products and sales techniques.
• Record customer interactions and feedback to improve service and product offerings continuously.
• Participate in marketing events and promotions to increase brand visibility and customer engagement.
• Utilize CRM systems to document customer interactions and monitor purchasing patterns effectively.
• Stay informed about competitor offerings and market dynamics to maintain a competitive edge.

Requirements

• Prior experience in retail or fragrance industry preferred but not mandatory.
• Strong knowledge of various fragrance brands, notes, and scent families.
• Excellent communication and interpersonal skills are crucial for this role.
• Ability to work flexible hours, including evenings and weekends, if required.
• Passion for fragrances and a deep appreciation for personal care products.
• Proven ability to achieve sales targets and enhance customer buying experience.
• Experience with CRM systems and retail sales technologies is advantageous.