Fragrances Consultant 15N25

An exciting opportunity has arisen for a dedicated and knowledgeable Fragrances Consultant to join our team, where your expertise and passion for the world of fragrances will be put to exceptional use. In this role, you will serve as an ambassador for our brand, guiding customers through the complex and enchanting world of perfumes. With an intricate understanding of fragrance notes and an innate ability to match scents to personal preferences, you will create personalized experiences that delight and engage customers. Your role will be pivotal in crafting strong relationships with clients, enhancing their experience and supporting their journey in discovering the perfect fragrance. This position will not only challenge you to expand your capabilities but also reward you with the opportunity to be part of a creative and entrepreneurial environment.

Responsibilities

• Engage with customers to identify their needs and preferences in fragrances.
• Provide expert advice on the fragrance profile and suggestions based on customer interests.
• Stay updated on the latest trends and releases in the fragrance industry.
• Assist customers in testing and sampling various perfumes effectively and safely.
• Develop and maintain strong customer relationships to encourage repeat business.
• Handle sales transactions efficiently and ensure accurate recordkeeping of purchases.
• Restock shelves, keeping displays neat and visually appealing to enhance the store's image.
• Work collaboratively with team members to achieve sales goals and objectives.
• Organize and participate in promotional events or workshops to increase brand visibility.
• Offer personalized follow-up service to enhance customer satisfaction and loyalty.
• Train and support new staff members, sharing knowledge and best practices.
• Resolve customer complaints with patience and professionalism, ensuring satisfaction.

Requirements

• Proven experience in a retail environment, ideally within the fragrance industry.
• Exceptional communication and interpersonal skills are essential for this role.
• Strong sales skills with a track record of meeting or exceeding targets.
• A passion for fragrances and the ability to convey this enthusiasm to customers.
• Ability to work flexible hours, including weekends and holiday periods.
• Excellent organizational skills with attention to detail and inventory management.
• Proficiency in using retail software and point of sale (POS) systems.