Fragrance Expert

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East]. We connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions :

Client Experience

• Welcome, listen to, understand, shape and satisfy client needs, exceeding their expectations.
• Apply Sephora Attitude with the use of digital tools to enhance the client’s experience.
• Use knowledge, skills, and tools available in store to create addictive and unforgettable experience while increasing the average basket sale.
• As a Fragrance Specialist, ensure that every customer is approached and assisted, ensuring increases sales and customer loyalty.
• Ensure the client’s satisfaction, even in difficult situations, turning to the management team when necessary.
• Introduce and increase complimentary services to the client and assist to uplift the average basket.
  
  

Education & Demonstration

• Assist and guide clients on the most appropriate range of products and techniques to use, according to their needs.
• Support training of the team and share product and brand knowledge and any specific fragrance demonstrations or storytelling in line with store management.
• Pro-actively communicate with store management on training opportunities.
• Coach and develop the team in all aspects of retail (selling techniques, products selection, trends, clients’ education through in class training.
• Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
• Demonstrate elevated service/selling skills to deliver high level services while educating the client.
• Manage consultation time effectively, build relationship and share tips to elevate the client’s experience.
• Ensure effective implementation of fragrance tours / events with feedback to management.
• Support instore monthly animation.
• Communicate high selling and low selling references.
  
  

Sales

• Use the Sephora Attitude & selling techniques to build and maximize each client’s basket.
• You will be a motivational team player and deliver agreed sales KPI’s.
• Excellent customer service skills and a commercial mind.
• Contribute to achieve store Monthly turnover, Fragrance and Niche MS.
• Highly contribute towards the store engraving Target.
  
  

Operations

• Apply store policies and procedures. Support store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.) according to Sephora standards.
• Using visual merchandising experience, your role is required to support the implementation of seasonal campaigns and ensure that the shop floor and back of house areas remain at a high standard at all times.
• Assist your store in all departments where necessary (cash, operations other axis).
• Contribute to the overall store’s image through cleanliness and product restocking.
• Minimise stock loss.
• Communicate tester requirement on a monthly basis to the management and follow up.
  
  

Know How

Keep the knowledge and skills up to date by attending regular training and convention events, either in-class at Sephora University or in store and by connecting and actively using our digital training platform (360 learning).

Relationships

Internal Relationships

• Store team (Store Manager/Director, Supervisor, Beauty Consultants), Area Manager, HR & Training team.
  
  

External Relationships

• Clients, Brand Promoters. Brand Trainers, Security and Cleaning team.
  
  

Do not hesitate to apply if you have… or if you are …

Experience

• Proven successful sales and services in store.
• Minimum 2 to 3 years experience in Sephora (in the role of Beauty Consultant).
  
  

Languages

• English – minimum intermediate level for OGCC.
• Arabic is a plus for OGCC.
  
  

Competencies

• Strong selling techniques.
• Good communication skills.
• Training & coaching ability on product and retail services.
• Punctual and innovative.
  
  

Here, You Will Find

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
  
  

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

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