Foods Customer Service Specialist

About Unilever

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are eager to work in a comple supply network and lead the Customer service for Foods and UFS , manage the shipment and finanancial planning then this role is just for you!

What Will Your Main Responsibilities Be

Key purpose of this role is to enables #1Supplier, through Primary Shipment Planning forward forecasting (Vol & GSV) based on Norms (SPS), and ensure timely stock availability at DCs capturing short term risks and opportunities from IMS

Dynamix shipment forecasting for FY in line with Market Target Norms.

Ensure market stock norms are maintained in line with IPM model (confirmed and aligned with business).

Validate weekly market CAN-Do : Constrain SPS Unconstrained based on Supply confirmation, capped by SPS unconstrained, to cover IMS GAPs and Norms, created by CS Planners;

Monitor plan vs delivery of total Arabia plan : weekly, monthly, quarterly and yearly.

Validate CAN-Do generation for promo requirement by CS Planners.

Accountable on Financial planning vol submission by the deadline : S&OP and Opening.

Leading DSR for Supply risks mitigations on both Primary and secondary, that should make Pri Cons & IMS cons for S&OP volume submission.

Co-Lead S&OE meetings with DFM to monitor IMS & Shipment progress.

POC for any extra requests and liquidations and update SPS/Can do accordingly.

Coordinate with Deploy to support on execution risks mitigations : logistics, MDM, Finance, stock availability, co-packing etc.

Surprise and manage E2E Reporting prepared by direct reports and share visibility with stakeholders.

Responsible on LV/weekly Cando vs monthly forecast.

What You Need To Succeed

Experiences & Qualifications

• Min 3 years of Customer Service or Planning exerpience
  
  

Skills

Stakeholder management

Analytical skills

Communication skills

Technical System skills

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
• Critical SOL (Standards of Leadership) Behaviors
• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• AGILITY: Explores the world around them, continually learning and developing their skills.
  
  

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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