Food and Beverage Associate 05D25

A Food and Beverage Associate plays a crucial role in ensuring the dining experience of guests is satisfactory and exceeds expectations. Working in the hospitality industry, they are responsible for the service and presentation of food and beverage offerings to guests. The position requires a strong customer service orientation, excellent communication skills, and the ability to work efficiently in a fast-paced environment. Food and Beverage Associates interact directly with guests, take orders, deliver meals, and tend to other customer needs in the dining area. They must maintain the cleanliness and organization of their workspaces. Often being the face of the restaurant or dining establishment, it is vital for them to present a professional appearance and conduct their duties with enthusiasm and efficiency. Knowledge of menu offerings, specials, and the ability to recommend dishes and beverages to guests are essential. This role requires teamwork, flexibility, and an eagerness to contribute to a positive dining ambience.

Responsibilities

• Greet guests warmly and ensure they are seated and comfortable promptly.
• Present menus to guests and provide detailed information regarding the food and beverages available.
• Take accurate food and beverage orders and relay them to the kitchen staff efficiently.
• Serve food and beverages professionally according to the restaurant's standard protocols.
• Monitor tables to anticipate needs and ensure continuous guest satisfaction.
• Maintain cleanliness and organization of the dining areas and service stations.
• Properly handle payments and process transactions using point of sale systems accurately.
• Respond promptly to customer inquiries and concerns, resolving issues effectively.
• Collaborate with kitchen and bar staff to ensure timely delivery of food and beverages.
• Assist in the setting up and breaking down of the dining areas as needed.
• Stay informed about menu changes, daily specials, and restaurant promotions.
• Follow all health and safety regulations to provide a safe dining environment.

Requirements

• Proven experience in a food and beverage service position in a similar setting.
• Excellent customer service skills with a friendly and professional demeanor.
• Strong communication skills to liaise with guests and team members effectively.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Basic understanding of food and beverage pairings and serving techniques.
• Familiarity with point of sale systems and basic cash handling procedures.
• Physical stamina to stand and walk for extended periods during shifts.
• A high school diploma or equivalent is typically required for this role.