FM Coordinator

Location UAE Dubai Jumeirah Lake Tower

Working Location Category Onsite

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role

In this role, the FM Coordinator will support the Facilities Manager in delivering high-quality FM services to the client.

Key Responsibilities

You will undertake a range of Facilities Management duties, including but not limited to:

• Respond promptly to operational and reactive requests, ensuring timely resolution.
• Directly manage the on-site technical team.
• Manage all (Planned Preventive Maintenance) PPM activities.
• Manage on-site project works contracted to Macro.
• Liaise with technical specialist service providers to ensure seamless service delivery.
• Collaborate with soft and hard services providers to maintain operational excellence.
• Regularly audit the performance of service providers in line with specifications, KPI’s and SLA’s.
• Ensure KPIs/SLA for subcontractors are performed regularly and recorded as per contractual requirements.
• Track and monitor waste and energy management, maintaining a monthly record tracker.
• Manage tenant relationships and ensure timely response to their needs and requirements.
• Oversee parking management.
• Prepare accurate and timely reports as directed by the Facilities Manager.
• Immediately report any non-conformance, incidents, accidents, or unsafe conditions to the Facilities Manager.
• Ensure all service providers adhere to HS&E procedures, contractual obligations, and legislative requirements.
• Assist in managing on-site health, safety, and environmental concerns.
• Keep the site risk register updated and accurate.
• Assist in managing all site statutory/legal requirements.
• Maintain a site COSHH Register.
• Regular monitor the CAFM system to ensure timely completion of job cards.
  
  

• Technical education in Mechanical/HVAC, and/or proven work experience.
• Excellent English written and oral communication skills.
• Proficiency in MS Office Suite applications, specifically Word and Excel.
• Ability to effectively multitask.
• Excellent interpersonal skills.
• Highly organised and an effective administrator.
• High level of corporate and professional integrity; able to maintain absolute confidentiality.
• Working knowledge of health and safety.
  
  

• Experience working in a multicultural environment.
• Facilities Management services experience.
• Working knowledge of FM soft services.
  
  

• Smart, professional appearance.
• Flexibility and speed in managing requirements.
• Willingness to take responsibility or ownership for processing issues not strictly within normal scope or field of work.
• Ability to champion workplace best practices.
• Willingness to share knowledge to assist and help colleagues help themselves.
• Ability to work under pressure.
• Rapid learning skills with a flexible, positive “can-do” attitude.
• High level of self-confidence.