floor supervisor

Job Summary

The Floor Supervisor is responsible for overseeing daily floor operations to ensure an exceptional guest experience in a high-end dining environment. This role requires strong leadership, attention to detail, refined service standards, and the ability to anticipate guest needs while supporting and motivating the service team.

Key Responsibilities

Supervise and coordinate floor operations during service to ensure smooth and efficient flow

Maintain the highest standards of service, etiquette, grooming, and presentation in line with luxury brand expectations

Lead, train, and motivate waitstaff, ensuring consistency in service delivery

Actively engage with guests, handle inquiries, feedback, and resolve complaints professionally and discreetly

Ensure VIP guests and regular patrons receive personalized and memorable service

Monitor table turns, reservations, seating plans, and guest satisfaction

Coordinate closely with kitchen, bar, and host teams to ensure seamless service

Enforce health, safety, hygiene, and SOP standards at all times

Assist management with daily briefings, shift reports, and performance feedback

Support upselling initiatives and ensure staff are knowledgeable about menus, wine, and promotions

Requirements

Minimum 2–4 years’ experience in a similar role within fine dining or high-end restaurants

Strong knowledge of luxury service standards

Fluent in English (additional languages are a plus)