floor supervisor

We are seeking an experienced and service-driven Floor Supervisor to oversee daily front-of-house operations. This role ensures smooth service, maintains standards, supports the team, and drives a consistently elevated guest experience. The ideal candidate combines leadership, discipline, and guest-focused decision-making with a hands-on approach.

Key Responsibilities

Service Management

- Oversee floor operations during service, ensuring smooth workflow and timely execution.

- Monitor table turns, seating flow, and overall guest satisfaction.

- Enforce service standards, sequence of service, and restaurant policies.

- Handle guest concerns professionally, resolving issues before escalation.

Team Leadership

- Lead, motivate, and support the FOH team (waiters, runners, hostesses).

- Conduct pre-shift briefings and communicate daily priorities.

- Provide on-the-job training and coaching to elevate service performance.

- Ensure grooming, hygiene, and conduct standards are maintained.

Operational Control

- Supervise opening and closing procedures.

- Coordinate with the kitchen and bar to ensure efficient service.

- Monitor cleanliness of dining areas, stations, and service equipment.

- Support stock control of service items (cutlery, glassware, menus, POS tools).

- Assist in managing reservations and guest flow.

Requirements

- Previous experience as a Floor Supervisor or Head Waiter in an upper-casual or premium dining concept (UAE experience preferred).

- Strong leadership and communication skills.

- Deep knowledge of service standards, guest experience flow, and restaurant operations.

- Ability to multitask and lead a team during busy services.

- Professional appearance and polished interpersonal skills.

- Strong problem-solving ability and attention to detail.

- Flexibility with shifts, weekends, and public holidays.

What We’re Looking For

- A proactive, hands-on leader who sets the tone for the team.

- Someone who understands both guest expectations and operational discipline.

- A calm operator who can manage busy services without losing control.