Floor Supervisor - COMAL Mexican Concept

Company Overview

COMAL takes its name from the traditional Mexican griddle used for centuries to prepare fresh tortillas and other staples of Mexican cuisine. More than just a cooking

tool, the comal represents the heart of the Mexican kitchen, where tradition, flavors, and community come together. Rooted in Mexico’s rich culinary heritage, COMAL celebrates authentic street food, bold flavors, and the simple joy of sharing good food.

Role Summary

The Floor Supervisor supports in overseeing daily front-of-house operations. The role ensures smooth service flow, high guest satisfaction, staff coordination, and adherence to brand standards while actively leading the service team on the floor.

Key Responsibilities

• Floor Operations & Service Flow: Supervises daily service operations to ensure smooth table turnover, proper sequencing, and efficient coordination between service, bar, and kitchen teams. Actively supports the floor during peak periods.
• Guest Experience & Service Standards: Ensures guests receive a high level of service in line with brand standards. Handles guest feedback and resolves minor complaints promptly, escalating issues to management when required.
• Team Supervision & Support: Guides, assigns, and monitors front-of-house staff during shifts. Provides on-the-job coaching, ensures proper grooming, and supports team discipline and professionalism.
• Coordination & Communication: Acts as a key communication link between the service team, kitchen, bar, and management. Ensures special requests, VIP notes, and service instructions are communicated clearly and executed accurately.
• Compliance & Reporting: Ensures adherence to operational procedures, hygiene standards, and safety guidelines. Assists management with daily checklists, shift handovers, and reporting of incidents or service challenges.
  
  

• Preferably Mexican nationals due to concept
• Previous experience as a Floor Supervisor or Senior Waiter in a hospitality environment
• Strong knowledge of service standards and guest handling
• Leadership and team coordination skills
• Ability to remain calm under pressure and during busy service
• Strong communication and problem-solving skills
• Professional appearance and positive attitude