Financial Remediation Officer

Please note: This is a talent pool position. We are inviting expressions of interest from qualified candidates for potential future opportunities. By joining our talent pool, you allow us to connect with you in advance and reach out when a suitable role becomes available.

Organization Unit Purpose

The Collection Department at Emirates Islamic Bank (EIB) is responsible for the ethical and efficient recovery of overdue Islamic finance facilities in alignment with Shari’ah principles, Central Bank of UAE regulations, and internal risk policies. The unit handling 1–180 Days Past Due (DPD) accounts focuses on early and mid-stage delinquency recovery across Personal Finance, Credit Cards, Auto Finance portfolios, with the objective of reducing flow into non-performing status while maintaining customer trust and dignity.

Job Purpose

FR Officer is responsible for managing a portfolio of delinquent accounts within early and mid-buckets. The officer will engage customers to recover overdue payments, negotiate Shari’ah-compliant solutions, and prevent accounts from escalating into legal or write-off stages. The role demands firm but empathetic communication, efficient follow-ups, and compliance with Islamic finance ethics and recovery protocols.

Job Responsibilities

• Proactively manage delinquent accounts in the 1–180 DPD range for Personal Finance, Credit Cards, Vehicle Finance (Ijarah/Murabaha) facilities.

• Initiate timely follow-ups through phone calls, emails, SMS, and visits to engage with customers and collect outstanding dues.

• Negotiate amicable settlements and restructuring solutions in accordance with Shari’ah-compliant financing principles.

• Educate customers on payment responsibilities, consequences of continued default, and support options available under Islamic banking.

• Identify early warning signs of default and take preventive action to avoid account deterioration to higher DPD or NPF buckets.

• Collaborate with Assistant Managers and Legal/Field teams for escalations and recoveries requiring special handling.

• Ensure accurate and up-to-date documentation in the collection system, including interaction logs and promises to pay.

• Maintain daily productivity targets (calls, visits, collection ratio) and adhere to bank’s recovery KPIs.

• Work with empathy, respect, and professionalism, ensuring no breach of customer dignity or Islamic banking ethics.

• Ensure all recovery actions comply with UAE Central Bank regulations, Shari’ah guidelines, and internal policies.

What Youll Need:

• 2–4 years of experience in collections or recovery.
• Familiarity with Islamic finance products (Murabaha, Ijarah, Tawarruq) and UAE legal recovery framework.
• Strong understanding of collections lifecycle and customer behavior patterns.
• Ability to handle sensitive customer conversations tactfully and respectfully.
• Bachelor’s degree
• Multilingual preferred – English required, Arabic, Hindi.

ENBD

Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.