Field Support Engineer

A Field Support Engineer plays a crucial role in providing on-site technical support and assistance to clients or customers. Their primary responsibility is to ensure the smooth operation and maintenance of various systems and equipment in the field. The role may involve troubleshooting, repairing, and installing hardware or software components. Field Support Engineers need to have strong problem-solving skills and the ability to work independently in various locations.

Key Responsibilities

• Provide on-site technical support for hardware and software issues.
• Diagnose and troubleshoot technical problems in the field.
• Install and configure computer systems and networks.
• Ensure proper functioning of equipment and perform routine maintenance.
• Train end-users on the proper use of technology solutions.
• Collaborate with internal teams to resolve complex technical issues.
• Maintain accurate records of repairs and services provided.
• Keep abreast of new technologies and industry trends.
• Travel to different client sites as needed.
• Provide excellent customer service and support.

Qualifications

• Bachelor's degree in Computer Science or related field.
• Previous experience in technical support or IT field.
• Strong knowledge of hardware and software systems.
• Excellent problem-solving and communication skills.
• Ability to work independently and prioritize tasks effectively.