Field Service Engr II

Job Description

Purpose of the Job

Support the LSS business as Field Service Engineer II to drive the Services business operations, and growth with superb customer satisfaction and safety record.

Responsible of the delivery of the support services to customers respecting global standards and processes.

Understand customer needs and resolve issues through technical knowledge,

Knows customer’s site and contacts and uses Honeywell support network to provide excellent service and quality to customer.

Focuses on Customer growth and development

Identifies service business opportunities in the customers installed base

Responsibilities

Principal Responsibilities

• Safety: meet the Corporate, customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations).
• Custodian Accounts: Mange effectively, assigned customer accounts service operations, service agreement deliverables as a custodian.
• Customer growth and development: Identifies and develop opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution. Actively engages with sales to pursue the opportunities (actively generates sales leads)
• System upgrades and modifications (Installation/configuration/implementation & commissioning) of Honeywell’s product range including Industrial control & safety systems, 3rd party DCS Systems or SCADA products to meet customer specifications. performs systems modification and upgrades (of different level of complexity according to job qualification)
• Maintain the customer equipment to the required standard: regularly performs preventive & corrective maintenance and promptly intervene on maintenance needs.
• System diagnosis & Troubleshooting: Diagnosis, troubleshooting and escalation for rectification of system issues.
• Quality of delivery: Deliver promptly against Service Request, respecting agreed timing as per GSM process
• Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing
  
  

Qualifications

• Education Required
• Bachelor degree or Technical education (diploma) – electronic systems/industrial automation/ electrical / Instrumentation
• Work Experience Required
• Min 4 to 6 years of Experience in Honeywell DCS (TPS & Experion), eTechnology & Safety system maintenance of automation control system for sophisticated industrial environment
• Technical Skills & Specific Knowledge Required
• Knowledge of electronic systems (installation / configuration / implementation/trouble soothing) mainly for Honeywell TPS (Total Plant Solution) and EPKS (Experion System) & fairly on Safety Manger System.
• Knowledge of On Process Migration (OPM)
• Knowledge of different levels of Network (PCN).
• Understands service life cycle from requirements to delivery.
• Understanding of service agreements.
• Basic knowledge of project: able to use project documentation & deliverables.
• Certification on Honeywell TPS and Experion, Safety System, OPM system will be also handy.
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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