Field IT Support Engineer 21O25

The Field IT Support Engineer plays an essential role in ensuring that the technology infrastructure of an organization runs smoothly. This position involves traveling to various client locations to provide on-site technical support for hardware, software, and network-related issues. The Field IT Support Engineer needs to excel in diagnosing problems, performing necessary repairs, and maintaining equipment in optimal condition. With a keen eye for detail and outstanding communication skills, they also actively manage client relationships, ensuring that IT services meet their expectations and support their business operations. A strong technical background combined with excellent customer service skills is crucial for success in this role.

Responsibilities

• Travel to client locations to perform on-site IT support and troubleshooting.
• Diagnose, repair, and maintain hardware components such as computers and printers.
• Configure and install various software applications ensuring proper integration with systems.
• Provide network support including setting up routers, switches, and wireless access points.
• Collaborate with clients to understand their IT needs and adapt solutions accordingly.
• Document service calls and resolutions in detail for future reference and reporting.
• Maintain up-to-date knowledge of emerging IT trends and technologies.
• Ensure high customer satisfaction by addressing concerns promptly and effectively.
• Assist in the deployment and upgrading of client IT infrastructure and equipment.
• Conduct regular maintenance checks to prevent potential system failures and issues.
• Work closely with remote support teams to escalate complex issues efficiently.
• Educate clients on the best practices for system usage and security measures.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least two years of experience in a field IT support or similar role.
• Strong proficiency in diagnosing and resolving both hardware and software issues.
• Solid understanding of networking fundamentals such as TCP/IP, DNS, and DHCP.
• Excellent written and verbal communication skills for effective client interaction.
• Ability to work independently and manage time efficiently while on the field.
• Willingness to travel frequently and adapt to various work environments.